ABOUT US
OUR CAPABILITIES
Management
We take immense pride in being hands-on with the management of our hotels. Our goals are to foster the development of our employees, proactively maintain our hotels, and most importantly - provide exceptional customer service 24/7, 365.
Development
We oversee every aspect of hotel development, from land acquisition to opening. This includes navigating municipality entitlements, designing according to franchise brand standards, and ensuring a smooth process from start to finish.​
Construction
In addition to our development expertise, we also act as the general contractor for our hotel projects. By managing construction in-house through our subsidiary, Novel Construction, we streamline the construction process and reduce costs, providing us with a significant competitive edge.
OUR CORE VALUES: DRIVING EVERYTHING WE DO
Exceptional
Customer Service
We believe that outstanding customer service is the foundation of success in the hospitality industry. We strive to exceed guest expectations at every opportunity, creating memorable experiences that keep guests coming back.
Associate Development
We recognize that our employees are our most valuable asset. By fostering a culture of continuous learning and improvement, we not only enhance the skills and capabilities of our team members but also cultivate an engaged workforce that is committed to excellence.
Commitment To
Quality
Quality is at the heart of everything we do. From the moment guests walk through our doors, they can expect nothing but the best in terms of service and accommodations. We hold ourselves to the highest standards of excellence, ensuring every aspect of our properties exceeds expectations.
Financial
Performance
We are committed to delivering a strong return on investment for our stakeholders. Through strategic management, prudent development, and operational excellence, we maximize revenue and profitability while maintaining a focus on long-term sustainability.
WHAT SETS US APART
Strong Sales Efforts
We prioritize training our team members to actively support our sales team through proactive sales lead generation and effective hotel marketing strategies. Every member of our staff receives comprehensive training to understand the importance of sales in driving occupancy rates and revenue. With this shared understanding, our team collaborates seamlessly to attract the right clientele and maximize profitability for our properties.
Proactive Maintenance and Reinvestment
We believe that maintaining the integrity and appeal of our properties is essential to success. That's why we prioritize maintenance and ongoing reinvestment into our properties. From routine upkeep to major renovations, we ensure that our properties are always in top condition, offering guests a comfortable and inviting atmosphere. By staying ahead of maintenance issues and investing in upgrades and enhancements, we not only preserve the value of our properties but also enhance their appeal to guests, driving occupancy and revenue.
Innovative Solutions
In a rapidly evolving industry, innovation is key to staying ahead of the curve. That's why we're always on the lookout for new and innovative solutions to enhance the guest experience and streamline operations. Whether it's using business intelligence tools, implementing cloud-based software, or offering the latest in-room technology, we're committed to innovation that enhances our operations and effectively the overall guest experience.
Operational Efficiency
In an industry as fast-paced and dynamic as hospitality, operational efficiency is essential to success. That's why we prioritize efficiency in every facet of our operations, spanning from front desk management to housekeeping, and extending from food and beverage service to facilities management. By streamlining processes, focusing on organization, and implementing best practices, we maximize productivity and profitability while minimizing waste and inefficiencies.
LEADERSHIP
Champak Patel
Founder & Principal
Champak founded Milkam Hospitality in 1987 with the development of his first property - a 26-unit independent hotel in Henderson, NC. Over the years, Champak expanded the business and developed multiple franchised hotels. He has over 30 years of experience and provides the overall vision of the company. He is highly experienced in development and management and has a keen understanding of what it takes to develop a hotel that yields a strong ROI and manage a hotel that provides excellent customer service.
Champak holds a B.S. in Chemical Engineering from Manipal Institute of Technology and a M.S. in Chemical Engineering from North Carolina State University.
​
Milan Patel
Principal
Milan is a Principal of Milkam Hospitality, leading the strategic direction of the company. Since officially joining the company in 2008, he has been instrumental in guiding Milkam Hospitality through a period of significant growth and transformation.
Milan oversees all aspects of Milkam Hospitality, including financial management, construction management, operational strategy, and the implementation of growth initiatives, all guided by his industry insights.
With a strong track record of success and a hands-on approach to leadership, Milan fosters a culture of excellence and collaboration within the organization, ensuring that Milkam Hospitality meets its goal of delivering exceptional service and value to its guests.
Milan holds a B.S. in Business Administration with a concentration in finance from East Carolina University.
Kamal Patel
Principal
_JPG.jpg)
Kamal Patel is a Principal of Milkam Hospitality responsible for various functions of the company. His key responsibilities include underwriting new opportunities, financial planning and strategy, managing ground-up development, revenue management, and orchestrating operational initiatives.
Kamal has extensive experience in real estate banking and private equity. He has been responsible for the direct oversight, management, and resolution for $350MM+ of distressed commercial real estate loans. Additionally, he has been directly involved with the management of several large real estate developments across the country.
​
Kamal holds a B.S. in Business Administration with an emphasis in finance from the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill.
​
Neha Patel
Controller
Neha serves as the Controller at Milkam Hospitality, where she brings a robust background in hotel management to her oversight of financial operations. She directs internal controls, cash management, and compliance efforts, ensuring operational efficiency and financial integrity. Neha also manages administrative functions and accounts payable, maintaining meticulous standards for timely and accurate vendor payments while fostering strong supplier relationships.
​
Neha holds a B.S. in Microbiology from Oregon State University.
​